At SkyCity Adelaide, we are committed to encouraging safer gambling practices. Our aim is to deliver enjoyable entertainment in a safe and positive environment, with a variety of experiences for everyone to enjoy.
As one of South Australia's main entertainment destinations, SkyCity Adelaide has a firm commitment to our people and our community. We strongly believe that being a Responsible Host is fundamental to a sustainable and ethically responsible business. We ensure appropriate safeguards are in place for our customers, team members and the community in which we operate.
As we take our responsibility seriously, we don’t just meet legal requirements. We’re committed to actively reducing the potential for gambling related harm across our venues.
While gambling is an enjoyable leisure activity for the majority of people, SkyCity recognises that harmful gambling can become a serious issue for some people. SkyCity’s Host Responsibility program has a large range of initiatives and support options for our customers, allowing them to make informed choices about their gambling including referral to government funded gambling harm support providers. Our dedicated Host Responsibility Coordinators are available in each gambling area during operating hours to assist you and, we may check in on you from time to time.
The Host Responsibility team are here to help and they always act with discretion and confidentiality.
- DAILY CASH LIMITS of $5,000
WHY: Setting a limit on the amount of CASH you can gamble with or can cash out each day, minimises the risk of fraudulent behaviour such as money laundering, and helps to ensure you engage in responsible gaming.
Your Combined Daily Cash-In Limit
All customers — whether playing Table Games, Gaming Machines, or Electronic Table Games (ETGs) — are subject to a combined daily cash limit of $5,000.
This means that all the following count cumulatively toward your daily $5,000 cash-in limit:
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Cash buy-ins at Table Games
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Cash inserted into Gaming Machines
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Cash inserted into ETGs
If You Reach the $5,000 Daily Cash Limit
If you reach your $5,000 daily cash limit and wish to continue gaming, you may use alternative methods to fund your gaming such as:
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Funds transfer to your SkyCity Rewards (cashless) account, via EFTPOS, or
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Telegraphic Transfer (TT) from your Verified Bank Account (VBA) visit.
Collecting Winnings / Cashing Out
If your total cash-outs (including winnings) whether via a Cash Redemption Terminal (CRT) or Cashier exceed $5,000 in a day, any amount above $5,000 will be paid via:
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Cheque, or
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Bank transfer to your personal Verified Bank Account (VBA).
In addition to the above, SkyCity’s Responsibility Commitment also encompasses our obligations and dedication to:
- ANTI MONEY LAUNDERING / COUNTER- TERRORISM FUNDING
WHY: Along with many businesses and all Casinos in Australia, SkyCity Adelaide is subject to the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 and Anti-Money Laundering and Counter-Terrorism Financing Rules Instrument (No 1) 2007.
The AML/CTF Act aims to detect, deter and disrupt money laundering, terrorism financing and other serious financial crimes. It supports information sharing among Australian government bodies, international partners, reporting entities, AUSTRAC and law enforcement agencies. It seeks to strengthen public confidence in the financial system through effective controls, fulfil Australia’s international obligations to combat these crimes, address related global concerns and improve Australia’s relationships with foreign countries and international organisations.
SkyCity offers products and services which attract AML/CTF obligations as they involve the provision of designated services listed in section 6 of the AML/CTF Act. Therefore, robust risk management is essential to achieve and maintain compliance with laws, regulations, internal policies and procedures.
At SkyCity we have a team of professionals who are dedicated to upholding our commitment and obligations to ensure that gambling at SkyCity is safe and that we are compliant with applicable laws, including the AML/CTF Act.
To find out more, click here.
- HOST RESPONSIBILITY
WHY: To provide help to those seeking support for gambling related concerns; and to proactively support patrons who may exhibit signs and may be negatively affected by gambling or are at risk of harm.
SkyCity is committed to assisting customers affected by gambling related harm, offering access to a dedicated team throughout the gaming area’s operating hours.
The Host Responsibility Team are here to help and act with discretion and confidentially. We prioritise safer gaming practices and are proud to be recognised as a trusted part of the South Australian community. Our partnerships with external gambling help support providers and other professional services helps to provide a holistic service for all our guests at SkyCity.
While gambling is a popular entertainment activity, we understand that gambling can cause harm for a small number of people. SkyCity is dedicated to minimising these impacts and promoting safer experiences for our community
To find out more, click here.
- CONTINUOUS PRESENCE ON SITE (12 HOURS)
WHY: To minimise risk of gambling harm.
The majority of customers who enjoy all the SkyCity has to offer are aware of, or keep track of, the time they spend at SkyCity, we recognise that one of the potential indicators of gambling related harm is the length of time a patron remains on site at a gambling venue.
To address length of stay, we do not allow patrons to remain within our gaming areas for more than 12 hours in any one day and this is monitored by our team and our technology.
SkyCity Adelaide also, in accordance with the Continuous Presence policy, conducts regular check-ins during a customer’s gaming session to remind our customers of the importance of taking breaks (including at 9.5 hours, 11 hours and 12 hours).
If a customer reaches (or exceeds) 12 hours in the gaming areas we will ask them to leave and, they may not return to SkyCity gaming areas for at least 24 hours.
- MY PLAY (PRE-COMMITMENT)
WHY: To provide customers with a personal tool to control their gambling, thereby minimising the risk of gambling harm.
Studies show that setting and sticking to limits on time and spend leads to a more enjoyable, sustainable gambling experience. Every customer is encouraged to set individual limits to help them control their gaming on both Gaming Machines and Automated Table Games.
Customers may limit:
- The amount of money that they wish to spend;
- The amount of time that they wish to play; and/or
- The number of visits they wish to make per week.
The Host Responsibility team is available to assist customers with setting up personal pre-commitment agreements. Alternatively, customers can visit the rewards desk or insert their SkyCity Rewards card into any Gaming Machine or Electronic Table Game and follow the “Set Limits” prompts.
To find out more, click here.
- RESPONSIBLE SERVICE OF ALCOHOL
WHY: To keep patrons and staff safe from undesirable behaviours resulting from the overconsumption of alcohol; and to comply with legal and regulatory obligations.
SkyCity practices the responsible service of alcohol and is committed to keeping you safe by helping to prevent undesirable behaviours that may result from intoxication. If we speak to you about your alcohol consumption, you may be asked to leave. It is a requirement under law to follow the direction of a SkyCity team member who requests a person to leave due to intoxication. This ensures everyone across SkyCity enjoys a safe, positive and memorable experience each time they visit.
To talk to one of our Host Responsibility Coordinators, please contact us on +61 8 8218 4141 or email HRC@skycity.com.au.
At SkyCity Adelaide, and as a member of SKYCITY Entertainment Group, we are committed to promoting safer gambling practices. Our goal is to provide enjoyable entertainment in a safe and positive environment, with something for everyone to enjoy.
While gaming can be enjoyed as a leisure activity for the majority of people, we recognise that gambling can result in harm for some. We aim to minimise and prevent the likelihood of our customers experiencing gambling or alcohol related harms.
With this in mind, SkyCity Adelaide’s research shows a proactive, responsible and thorough approach to Gambling Harm Minimisation goes a long way towards mitigating the negative effects that gambling and alcohol can have on some people. As such, the SkyCity Adelaide has a dedicated team available to assist customers during SkyCity Adelaide Casino opening hours.