At SkyCity, we are committed to being a responsible operator, providing casino gaming and all our products responsibly, supporting our community, exemplified by integrity at all levels.
At the heart of being a sustainable business is caring for people and the community. As we take this commitment seriously, we will do more than simply following the letter of the law, we strive to actively minimise potential harm.
Caring for People
While gambling is an enjoyable leisure activity for many people, SkyCity recognises that harmful gambling can become a serious issue for some people. SkyCity’s Host Responsibility program has a number of initiatives to proactively support our customers make informed choices about their gambling. Our dedicated Host Responsibility Coordinators are available in each gambling areas at all times to assist you and may check in on you from time to time. The Host Responsibility team act with discretion and confidentiality at all times.
Caring for the Community
Casinos deal with large volumes of cash on a daily basis. SkyCity recognises that cash businesses by their nature provide opportunity for money laundering which is harmful to our community. SkyCity’s Financial Crime program has a number of initiatives aimed at minimising any opportunity to use SkyCity to launder money. These include limiting the amount of cash (bank notes) anyone can buy in or cash out at SkyCity each day and ensuring we know the identity of customers spending at certain thresholds. While these SkyCity requirements may exceed those at other gambling venues in South Australia, they support SkyCity to minimise harm in the community.
- DAILY CASH LIMITS of $5,000
WHY: Setting a limit on the amount of CASH you can gamble with or can cash out each day, minimises the risk of fraudulent behaviour such as money laundering, and helps to ensure you engage in responsible gaming.
For Table Games Players
If you are a SkyCity Rewards member playing Table Games, you have a $5,000 daily cash transaction limit.
If you have reached this limit and wish to wager more, you need to arrange a funds transfer to your SkyCity Rewards account (i.e. your cashless account). This can be done via EFTPOS at the cashier* or via Telegraphic Transfer (TT) in advance of your visit.
If you are NOT a SkyCity Rewards member and you play Table Games, you will be subject to a maximum daily cash limit of $5,000 per day.
If you have reached the $5,000 daily cash limit and wish to wager more, you need to join SkyCity Rewards. Then once your membership is active, you need to arrange a funds transfer to your SkyCity Rewards account (i.e. your cashless account). This can be done via EFTPOS at the cashier* or via Telegraphic Transfer (TT) in advance of your visit.
*Please note that $1,000 is the maximum amount you can transfer via EFTPOS in a single transaction. You can make more than one transaction (of up to $1,000 each time) in a day if funds are being transferred to your cashless account.
EFTPOS CASH transactions are limited to $1,000 per transaction and up to a maximum of $5,000 CASH per day.
For Gaming Machine Players
There are no changes to the State legislated maximum limits.
For Automated Table Games Players
Irrespective of your membership status, if you play Automated Table Games the maximum CASH amount you can insert into a gaming terminal is $5,000 at any given time.
COLLECTING YOUR WINNINGS OR CASHING OUT
Irrespective of your membership status, if your cash outs (including your winnings) exceed a total of $5,000 per day, you will be paid the remaining value via
- Cheque; or
- Bank transfer to a verified personal bank account.
CASH REDEMPTION TERMINALS (CRTs) ON THE MAIN CASINO FLOOR
Are limited to $1,000 per transaction.
If you have any questions, please ask a SkyCity Rewards team member.
In addition to the above, SkyCity’s Responsibility Commitment also encompasses our obligations and dedication to:
- ANTI MONEY LAUNDERING / COUNTER- TERRORISM FUNDING
WHY: As with many businesses, SkyCity Adelaide is subject to the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth) (AML/CTF Act).
The primary purpose of the AML/CTF Act is to help detect and deter money laundering and terrorism financing in Australia. This ensures that we keep Australia free from criminals intending to launder money through businesses like casinos, pubs, financial institutions, and any other businesses that may attract large, single cash transactions or be exposed to other forms of money laundering and terrorism financing risks.
At SkyCity we have a large team of professionals who are dedicated to upholding our commitment and obligations to ensure that gambling at SkyCity is safe and that we are compliant with applicable laws, including the AML/CTF Act.
To find out more, click here.
- HOST RESPONSIBILITY
WHY: To provide help to those seeking support for gambling related issues; and to proactively support patrons who may exhibit signs and may be suffering, or are at risk of suffering, gambling harm.
SkyCity is committed to helping customers seeking support from gambling related issues, by providing a team of dedicated and accessible professionals available every hour that SkyCity is open
The Host Responsibility Team act with discretion and confidentially. Well regarded within the industry and wider South Australian community, they also partner with external gambling help and other professional services.
While gaming is an enjoyable leisure activity for many people, SkyCity recognises that harmful gambling can become a serious issue for a small percentage of people. SkyCity is committed to preventing the harmful effects that gambling can have on our staff, customers and their families.
To find out more, click here.
- CONTINUOUS PRESENCE ON SITE (12 HOURS)
WHY: To minimise risk of gambling harm.
While the majority of customers are aware of, or keep track of, the time they spend at SkyCity, we recognise that one of the potential indicators of gambling related harm is the length of time a patron remains on site at a gambling venue.
To recognise and address length of stay, we do not allow patrons to remain within our gaming areas for more than 12 hours in any one day.
- MY PLAY (PRE-COMMITMENT)
WHY: To provide customers with a personal tool to control their gambling, thereby minimising the risk of gambling harm.
Every customer has the opportunity to set individual limits to help them control their gaming on both Gaming Machines and Automated Table Games.
Customers may limit:
- The amount of money that they wish to spend;
- The amount of time that they wish to spend at the venue; and/or
- The number of visits they wish to make per week.
The SkyCity team can assist you to set up a personal pre-commitment arrangement, or you can do it yourself.
To find out more, click here.
- RESPONSIBLE SERVICE OF ALCOHOL
WHY: To keep patrons and staff safe from undesirable behaviours; and to comply with legal and regulatory obligations.
SkyCity practices the responsible service of alcohol and is committed to keeping you safe by helping to prevent undesirable behaviours that may result from intoxication. This ensures everyone across SkyCity enjoys a positive and memorable experience each time they visit.