At SkyCity, we are committed to being a responsible operator, providing casino gaming and all our products responsibly, supporting our community, exemplified by integrity at all levels.

At the heart of being a sustainable business is caring for people and the community. As we take this commitment seriously, we will do more than simply following the letter of the law, we strive to actively minimise potential harm.

Caring for People

While gambling is an enjoyable leisure activity for many people, SkyCity recognises that harmful gambling can become a serious issue for some people. SkyCity’s Host Responsibility program has a number of initiatives to proactively support our customers make informed choices about their gambling. Our dedicated Host Responsibility Coordinators are available in each gambling areas at all times to assist you and may check in on you from time to time. The Host Responsibility team act with discretion and confidentiality at all times.

Caring for the Community

Casinos deal with large volumes of cash on a daily basis. SkyCity recognises that cash businesses by their nature provide opportunity for money laundering which is harmful to our community. SkyCity’s Financial Crime program has a number of initiatives aimed at minimising any opportunity to use SkyCity to launder money. These include limiting the amount of cash (bank notes) anyone can buy in or cash out at SkyCity each day and ensuring we know the identity of customers spending at certain thresholds.  While these SkyCity requirements may exceed those at other gambling venues in South Australia, they support SkyCity to minimise harm in the community.

  1. DAILY CASH LIMITS of $5,000

WHY: Setting a limit on the amount of CASH you can gamble with or can cash out each day, minimises the risk of fraudulent behaviour such as money laundering, and helps to ensure you engage in responsible gaming.

Your Combined Daily Cash-In Limit

All customers — whether playing Table Games, Gaming Machines, or Electronic Table Games (ETGs) — are subject to a combined daily cash limit of $5,000.

This means that all the following count cumulatively toward your daily $5,000 cash-in limit:

  • Cash buy-ins at Table Games

  • Cash inserted into Gaming Machines

  • Cash inserted into ETGs

If You Reach the $5,000 Daily Cash Limit

If you reach your $5,000 daily cash limit and wish to continue gaming, you may use alternative methods to fund your gaming such as:

  • Funds transfer to your SkyCity Rewards (cashless) account, via EFTPOS, or

  • Telegraphic Transfer (TT) from your Verified Bank Account (VBA) visit.

Collecting Winnings / Cashing Out

If your total cash-outs (including winnings) whether via a Cash Redemption Terminal (CRT) or Cashier exceed $5,000 in a day, any amount above $5,000 will be paid via:

  • Cheque, or

  • Bank transfer to your personal Verified Bank Account (VBA).

In addition to the above, SkyCity’s Responsibility Commitment also encompasses our obligations and dedication to: 

  1. ANTI MONEY LAUNDERING / COUNTER- TERRORISM FUNDING

WHY: As with many businesses, SkyCity Adelaide is subject to the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth) (AML/CTF Act).

The primary purpose of the AML/CTF Act is to help detect and deter money laundering and terrorism financing in Australia. This ensures that we keep Australia free from criminals intending to launder money through businesses like casinos, pubs, financial institutions, and any other businesses that may attract large, single cash transactions or be exposed to other forms of money laundering and terrorism financing risks.

At SkyCity we have a large team of professionals who are dedicated to upholding our commitment and obligations to ensure that gambling at SkyCity is safe and that we are compliant with applicable laws, including the AML/CTF Act.

To find out more, click here.

  1. HOST RESPONSIBILITY

WHY: To provide help to those seeking support for gambling related issues; and to proactively support patrons who may exhibit signs and may be suffering, or are at risk of suffering, gambling harm.

SkyCity is committed to helping customers seeking support from gambling related issues, by providing a team of dedicated and accessible professionals available every hour that SkyCity is open

The Host Responsibility Team act with discretion and confidentially. Well regarded within the industry and wider South Australian community, they also partner with external gambling help and other professional services.

While gaming is an enjoyable leisure activity for many people, SkyCity recognises that harmful gambling can become a serious issue for a small percentage of people. SkyCity is committed to preventing the harmful effects that gambling can have on our staff, customers and their families.

To find out more, click here.

  1. CONTINUOUS PRESENCE ON SITE (12 HOURS)

WHY: To minimise risk of gambling harm.

While the majority of customers are aware of, or keep track of, the time they spend at SkyCity, we recognise that one of the potential indicators of gambling related harm is the length of time a patron remains on site at a gambling venue.

To recognise and address length of stay, we do not allow patrons to remain within our gaming areas for more than 12 hours in any one day. 

  1. MY PLAY (PRE-COMMITMENT)

WHY: To provide customers with a personal tool to control their gambling, thereby minimising the risk of gambling harm.

Every customer has the opportunity to set individual limits to help them control their gaming on both Gaming Machines and Automated Table Games.

Customers may limit:

  • The amount of money that they wish to spend;
  • The amount of time that they wish to spend at the venue; and/or
  • The number of visits they wish to make per week.

The SkyCity team can assist you to set up a personal pre-commitment arrangement, or you can do it yourself.

To find out more, click here.

  1. RESPONSIBLE SERVICE OF ALCOHOL 

WHY: To keep patrons and staff safe from undesirable behaviours; and to comply with legal and regulatory obligations.

SkyCity practices the responsible service of alcohol and is committed to keeping you safe by helping to prevent undesirable behaviours that may result from intoxication. This ensures everyone across SkyCity enjoys a positive and memorable experience each time they visit.

Terms & Conditions