The VIP Room Code of Conduct provides guidance for visits to SkyCity Adelaide’s VIP areas and has been established to ensure the safety, comfort, and enjoyment of VIP Room members. SkyCity Adelaide reserves the right to amend or alter this Code of Conduct at any time without notice.

For the purposes of this Code of Conduct, "SkyCity Adelaide" refers to SkyCity Adelaide Pty Ltd, including its officers, employees, agents, representatives, contractors, and subcontractors.

  1. Membership
  1. VIP membership is by invitation of SkyCity Adelaide only.
  2. VIP membership is reviewed on an ongoing basis, and regrading is at the sole discretion of SkyCity Adelaide.
  3. As a minimum, members must satisfy regulated requirements for VIP membership.
  4. Entry into a VIP Room by a SkyCity Adelaide Rewards Card member a signifies that the member has read, understood, and accepted this Code of Conduct, including any amendments made from time to time (as displayed at the Grange Host Desk and otherwise available on the SkyCity website).
  1. Privileges & Benefits
  1. VIP Room privileges and benefits vary between membership tier levels and may be changed at the sole discretion of SkyCity Adelaide.
  2. VIP Room privileges and benefits are personal to the member and are non-transferable.
  3. VIP Room membership and privileges may be revoked at any time at the sole discretion of SkyCity Adelaide.
  1. VIP Room Dress Code
  1. VIP members must always adhere to a strict neat and tidy standard of dress. Please refer to the Dress Code Guidelines (available at https://skycityadelaide.com.au/casino/vip-gaming/vip-dress-code/) for further details. SkyCity Adelaide reserves the right to refuse entry for non-compliance.
  2. Backpacks and large bags must be stored at the Concierge cloakroom or in the VIP storage cupboard before accessing the VIP Room.
  1. VIP Room Access
  1. Entry to the VIP Rooms (Opal Room, Grange Room, BLACK Room) is restricted to members holding a valid GOLD, PLATINUM, BLACK, or ULTRA BLACK membership or by invitation from SkyCity Adelaide.
  2. GOLD, PLATINUM, BLACK, and ULTRA BLACK members may invite up to two guests to join them in the VIP Room. Guests must be over 18 years of age, present valid photo identification, and comply with all VIP Room policies. Any variations to the guest allowance must be authorised by VIP management. 
  3. The member must always remain present in the VIP Room with their guests. If the member leaves the premises, the guests must also leave.
  4. Members must comply with all lawful requests and directions of SkyCity Adelaide, including providing valid photographic identification when requested.
  5. All members seeking entry into the VIP Room must swipe their SkyCity Adelaide Rewards Card at the entry desk upon arrival.
  6. SkyCity Adelaide management reserves the right to refuse entry to any person, including members and guests, at any time and for any reason.
  7. For example, SkyCity Adelaide may refuse entry or require a member or guest to leave the VIP Room if they:
    • engage in dishonest, violent, offensive, disruptive, or intimidating behaviour;
    • are believed to be engaged in money lending for profit;
    • interfere with or misuse equipment or property;
    • misuse their membership card, such as allowing another person to use it;
    • are considered to be intoxicated;
    • breach the rules of any game, such as playing multiple electronic gaming machines at once or removing a ‘Reserved’ sign from a machine;
    • abuse complimentary privileges offered in the VIP Room;
    • are considered to be at risk of gambling-related harm; or
    • engage in conduct that may bring SkyCity Adelaide into disrepute.
  8. For the courtesy and privacy of all active gaming players, members and guests should refrain from watching others play and should not stand directly behind players.
  1. Mandatory Carded Play Policy
  1. All gaming activity and transactions at cashiers in the VIP Room must be conducted using a valid, registered SkyCity Adelaide Rewards Card.
  2. Members are required to swipe their SkyCity Adelaide Rewards Card upon every entry into the VIP Room.
  3. Members must, at all times, insert and use their SkyCity Adelaide Rewards Card when playing on any electronic gaming machine (EGM) and electronic table game (ETG) .
  4. Members must present their SkyCity Adelaide Rewards card to the dealer or area manager to play on any traditional table game (TTG).
  5. Playing without a card or using another member’s card is strictly prohibited and may result in:
    • loss of membership privileges;
    • suspension or cancellation of VIP access; and
    • barring from the property.
  1. $5K Cash Limit Policy
  1. SkyCity Adelaide allows a combined total maximum of $5,000 in cash transactions per day, including cash exchanged at a TTG, ETG, EGM, or loaded onto a member’s account via a Cash Redemption Terminal (CRT).
  2. Any amount above this must be transferred via electronic funds transfer (EFT) or EFTPOS at the cashier directly into the member’s front money balance.
  3. Members may cash out a maximum of $5,000 per day. Any amount exceeding this limit will be paid via EFT or cheque.
  4. Breaching this policy may result in:
    • loss of membership privileges.
    • revocation of VIP access;
    • cancellation of membership; and
    • barring from the property.
  1. Responsible Service of Alcohol
  1. Alcohol service in the VIP Room is a privilege, not a right.
  2. Any member deemed intoxicated may be refused service and asked to leave the premises.
  3. Attempts to circumvent responsible service guidelines, such as obtaining drinks for a patron who is being managed, may result in disciplinary action.
  4. Alcoholic beverages must be consumed within the VIP Room and cannot be removed from the premises.
  5. Members are responsible for the conduct of their guests.
  1. Gaming Harm Minimisation

SkyCity Adelaide is committed to providing a safe and responsible gaming environment for all members. The following are some, but not all, of the harm minimisation measures in place to support responsible gambling:

  1. 12-Hour Long Stay Monitoring – Members must not remain on the premises for more than 12 consecutive hours. SkyCity Adelaide’s harm minimisation team will monitor long stays and may engage with members throughout their visit to ensure compliance with responsible gambling policies and our regulatory requirements.
  2. Mandatory Carded Play – All gaming activity in VIP areas must be conducted using a SkyCity Adelaide Rewards Card, allowing for a clear understanding of gaming behaviour and assisting with responsible gambling initiatives.
  3. Host Responsibility Coordinators – Trained Host Responsibility Coordinators are always present and available in VIP areas to provide support, guidance, and assistance regarding responsible gambling practices.
  4. Support Services – Members who display signs of gambling-related harm may be approached by Host Responsibility Coordinators and provided with appropriate information and support services.
  5. Proactive Assistance – SkyCity Adelaide may take proactive steps, including offering breaks from gaming, exclusion options, or referrals to support services, where concerns arise about a member’s gambling behaviour.
  1. Liability

Subject to law, SkyCity Adelaide accepts no responsibility for any injury, death, damage, or any other loss whatsoever incurred by any person (including a GOLD, PLATINUM, BLACK or ULTRA BLACK member or guest, or an invitee), either directly or indirectly and as a result of any act or omission of relating to or arising out of your visit to the VIP Room, and you release and discharge SkyCity Adelaide from any such liability, damage or loss.

  1. General Compliance Statement

SkyCity Adelaide is committed to ensuring the responsible service of alcohol and the provision of gambling-related products in accordance with all applicable laws and policies.

To comply with our Anti-Money Laundering policies and procedures, SkyCity Adelaide may, at times, require additional Know Your Customer information from members. This may include verification of identity, source of funds, or other relevant details. Failure to provide the requested information may impact a member’s access to VIP privileges and gaming activities.

SkyCity Adelaide reserves the right to monitor and enforce compliance with all aspects of this Code of Conduct. Any breach may result in disciplinary action, including suspension, loss of privileges, or barring from the property.