Welcome to SkyCare – SkyCity's Customer Care Centre.

We have designed this space with the needs of our customers, families, friends and the community in mind. It is a dedicated space located within the building, but outside of SkyCity Adelaide’s approved gaming areas where you can take a break and find useful resources.

What to be aware of when visiting the SkyCare Centre:

  • If you, or someone you know, is in distress due to gambling related harm this space is for you to come and access support that may help meet your needs;
  • The SkyCare Centre is available during open hours and is under surveillance at all times to ensure your safety and the safety of our staff;
  • The SkyCare Centre is for everyone, with resources in a variety of languages, including access to a phone translation service, if required
  • You will have the ability to discretely speak with a Host Responsibility staff member and ask any questions you may have about gaming and/or your needs
  • There is a separate room dedicated to holding private and confidential conversations with our Host Responsibility team members;
  • There are a variety of gambling welfare-related resources available for you to view or for you to take with you;
  • There will be allocated times where we will have support services onsite and, on occasion, these services will hold facilitated support groups in this space. For more information speak to one of our Host Responsibility staff members.

SkyCity Adelaide is delighted that you have chosen to explore this new environment we have created so that you can enjoy all the entertainment aspects that SkyCity Adelaide has to offer in an enjoyable and safer way.

To access SkyCare, barred customers will required to be escorted by a Host Responsibility staff member.
Please contact the Host Responsibility Team on 08 8218 4141 for an escort.

While appointments are not necessary, if you would like to book and appointment or have enquires, please reach out on:

Phone: +61 8 8218 4141
Email: HRC@skycity.com.au

Alternatively, should you choose to attend without an appointment, please arrive at the Heritage Entrance located off Station Lane.

On arrival, you will need to wait for staff assistance.

If the lift to SkyCare is unavailable, please contact Host Responsibility on 0481 455 667.