OPEN DAILY - 10am to close

Welcome to SkyCity Adelaide’s Customer Care Centre.

We have designed this space with the needs of our customers, families, friends and the community in mind. It is an allocated space located off of SkyCity Adelaide’s approved gaming areas where you can rest, relax and find useful resources.

What to be aware of when visiting the Customer Care Centre:

  • If you, or someone you know, is in distress due to gambling related harm this space is for you to come and access support that may help meet your needs;
  • The space is under surveillance during opening hours to ensure both your safety and the safety of our staff;
  • This space is for everyone with resources in a variety of languages, including access to a phone translation service, if required
  • You will have the ability to speak with a Host Responsibility staff member and ask any questions you may have about gaming, your needs and/or the changes SkyCity Adelaide are undertaking;
  • There is a separate room dedicated to holding private and confidential conversations with our Host Responsibility team members;
  • There are a variety of gambling welfare-related resources available for you to view or for you to take with you;
  • There will be allocated times where we will have support services onsite and, on some occasions, these services will hold facilitated support groups in this space. For more information speak to one of our Host Responsibility staff members;

SkyCity Adelaide is delighted that you have chosen to explore this new environment we have created so that you can enjoy all the entertainment aspects that SkyCity Adelaide has to offer in a safe and enjoyable way.

For your convenience, the Customer Care Centre is located outside the gaming area.

To access the Customer Care Centre, barred customers will require the assistance of a Host Responsibility staff member.

To access the resources this space has to offer:

  • We recommend, contacting the Host Responsibility team to schedule an appointment  
  • Alternatively,
    • Should you choose to attend without an appointment, please arrive at the Heritage Entrance located off Station Lane.
    • On arrival, you will need to wait for staff assistance

If the lift to Customer Care Centre is unavailable, please contact Host Responsibility on 0481 455 667.