Spa etiquette 

COVID-19  

We are committed to your care and safety whilst visiting our Spa. Our Spa team are trained in infection control measures to industry and official health authority best practice standards, as well as undergoing temperature checks prior to their shifts. You can rest assured that we have screening measures in place to ensure compliance by our Spa team and guests with travel restrictions and quarantine regulations prior to every treatment.

If you are showing any signs or symptoms of illness, please contact us immediately to reschedule your appointment.

Opening hours

The spa is open from 9am to 7pm Monday to Sunday. Appointments outside of this time can be arranged with notice.

Confirmation of appointment

Your appointment will be confirmed via text message and email 48 hours prior to your arrival. Appointments that are not confirmed will be assumed as cancelled.

Payment

The full amount of your spa treatment will be charged at the time of booking. Refunds can be made if an appointment is cancelled with 24 or more hours notice.

Advance booking

We recommend booking in advance to avoid disappointment.

Spa manners

The spa environment is clean and peaceful. Smoking and mobile phones are not permitted.

Valuables

We cannot accept responsibility for the loss of personal items, including those left in lockers and bathrobes. We recommend that you leave valuables at home or in your room.

Privacy and modesty

We have the utmost respect for your privacy and personal information remains confidential.

Minimum age

Young people under the age of 16 must be accompanied by a parent or guardian when having a treatment or using the Aquum area.

Retail therapy

We have a wonderful selection of skincare and lifestyle products to choose from.

Payment

Cash, eftpos and all major credit cards accepted. In-house guests may charge therapies and products to their room account. Surcharges may apply to some cards.

Returns

Product returns only accepted with proof of purchase and where the product is deemed faulty. We adhere to the Australian Consumer Law and health and safety regulations when handling any requests for a return or refund.

Arrival time

Please arrive 20 minutes earlier than your scheduled appointment, as this allows you the time to prepare and take a pause and enjoy a refreshment in the relaxation lounge prior to your treatment. A punctual arrival also ensures you receive the full length of your treatment as we endeavour to remain on schedule for each and every guest.

Spa attire

Please wear what makes you feel comfortable. You will be provided with a personal locker, bathrobe, slippers and disposable underwear.

Health consultation

Your wellbeing is very important to us and it is essential that you inform us of any health conditions or pregnancy when scheduling your appointment as certain spa treatments may not be recommended. We will be happy to plan a tailored treatment for you.

If you have any further questions, please contact us. 

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